Landing Page New Portal

Elevating Your Experience with the Enhanced City Clean Customer Portal!

You spoke, we listened! We’re excited to unveil a major upgrade to our City Clean Customer Portal, designed to make your account management more convenient, secure, and efficient.

Make secure payments, submit customer service requests, manage your invoices, and view account information—all in one place. Our expanded features ensure that everything you need is just a click away.

Take a look around and explore all the new features designed to improve your experience.

Online Payments

Need help making a one-time
payment through the portal?

Via EFT

Request EFT remittance information
from your City Clean Team at:
service@cityclean.ca

Via e-Transfer

Please forward the remittance
and direct your e-transfer to:
ar@cityclean.ca

Via Cheque

Please make cheques payable to:

City Clean, 6124 Shawson Drive
Mississauga ON L5T 1E6

Customer Service Request

Need to Submit a Customer Service Request? Click the button below.

Online Payments FAQ

What is the difference between one-time and auto-recurring payments within the customer portal?

The customer portal allows you to make one-time credit card payments, giving you direct control over when and how your invoices are paid. This ensures you can manage each payment according to your preference.

In contrast, auto-recurring credit card payments are managed separately and are not visible within the portal. These payments are processed automatically each month for your convenience, simplifying the payment process and ensuring timely and accurate transaction processing.

If you would like to set up auto-recurring credit card payments or have any questions, please let us know and we would be happy to assist you.

As a friendly reminder, please do not send credit card information via email.

If I save my credit card information to the customer portal, will I automatically be set up for auto-recurring payments?

Saving your credit card information in the customer portal is for one-time payments only, making it easier for you by eliminating the need to enter your details each time you make a payment.

If you would like to set up auto-recurring credit card payments, simply let us know by submitting a customer service request through the portal or by emailing service@cityclean.ca, and we would be happy to assist you.

As a friendly reminder, please do not send credit card information via email.

I am set up for auto-recurring credit card payments, why is there a $1 charge and refund to my credit card?

For auto-recurring credit card payments, this transaction was used to securely update and verify your card information in our new system. The $1 charge and subsequent refund ensured that your card details were accurately and securely stored, providing you with a seamless and safe payment experience going forward.

I made a one-time payment through the customer portal, how will I receive a receipt for the payment?

An email receipt will be sent to the email address on file for the user completing the payment transaction.

I am set up for auto recurring credit card payments. Why isn’t my credit card information visible in the customer portal?

The customer portal is designed to securely store credit card information for one-time payments only. For auto-recurring payments, your credit card information is managed separately and is not visible in the portal. This approach ensures the security and accurate processing of all auto-recurring transactions. If you have any concerns or need assistance with your auto-recurring payments, please let us know and we would be happy to help.

As a friendly reminder, please do not send credit card information via email.

Welcome to yourCity Clean Customer Portal!

Elevating Your Experience with the Enhanced City Clean Customer Portal!

Online Payments

Via EFT

Via e-Transfer

Via Cheque

Customer Service Request

Online Payments FAQ

Welcome to your
City Clean Customer Portal!